EGi Energy Privacy Policy

Last Updated: September 06, 2025

Introduction

Thank you for choosing to be part of EGi Energy (EGiEnergy.com), a website operated by Energy Group Inc Ltd (“EGi Energy “, “we” or “us”). Energy Group Inc Ltd is registered in England and Wales under company number 14991077 and its registered office is at 128 Linacre Road, Litherland, LIVERPOOL, L21 8JT. Our ICO registration number is: ZB579107.

We at EGi Energy are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regards to your personal information, please contact our Data Protection Officer at dpo@eg-i.com.

Information We Collect

As part of our domestic services, we may collect and process your property address and related information to assess eligibility for government-backed schemes such as ECO4, LA Flex, the Great British Insulation Scheme (GBIS), and the Warm Homes: Local Grant (WHLG). This information allows us to:

• Verify whether your household qualifies for funding or support.
• Carry out property assessments (including desktop or on-site surveys).
• Provide tailored recommendations for energy-efficiency improvements.
• Support applications for grant funding on your behalf.

As a business energy broker, we may collect certain information from you that is necessary to provide our services. This may include:

• Personal and business contact information, such as name, address, phone number, and email address.
• Details about your business energy needs and consumption.
• Financial information for billing and payment purposes.

How We Use Your Information

We use the information we collect to:

• To assess grant eligibility and delivering energy-efficiency services.
• Provide you with energy brokerage services and quotes.
• Communicate with you about your energy needs and inquiries.
• Process payments and invoices.
• Improve our services and customer experience.

Sharing Your Information

We may share your information with:

• To process grant applications, liaise with accredited installers, or meet compliance obligations.
• Energy suppliers and partners to facilitate the provision of energy services.
• Service providers who help us with business operations.
• Legal and regulatory authorities as required by law.

Your Choices

You can review, update, or delete your personal information by contacting our Data Protection Officer at dpo@eg-i.com.

Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Changes to This Privacy Policy

We may update our privacy policy from time to time. The updated version will be posted on this page with the updated date.